50% of the ticket price is non-refundable.

For cancellations made within 7 days of a workshop/class, 100% of the ticket is non-refundable, unless your place can be filled.

• You can reschedule your lesson up to 48 hours prior to the lesson at no extra cost.
• For lessons rescheduled within 48 hours of the lesson, you may be charged 15% of the lesson fee
• If a lesson if booked and rescheduled more than once within a 12-week period, all future lessons will require a non-refundable full payment at the time of booking.

• Your booking can be cancelled up to 48 hours prior to your lesson at no cost.
• Cancellations made within 48 hours of the lesson are subject to 50% of the lesson price ~ this will be charged to the card you provided at the time of booking
• If a lesson is booked and cancelled more than once within a 12-week period, all future lessons will require a non-refundable full payment at the time of booking.

• If you wish to cancel your order, you can do this prior to the order being shipped.
• Cancelled orders are subject to a 15% Restocking & Admin Fee, deducted from your refund.
• Please note: in the unlikely event that an order is cancelled due to an issue on Say! Little Hen's behalf (i.e items unavailable, dye lots not matching), you will receive a 100% refund.

Due to the nature of digital and downloadable products, refunds (either partial or full), cancellations, or exchanges are not available for any of the digital products in this store under any circumstances. 

Please consider carefully before purchasing.

• We provide returns, exchanges & refunds in line with Australian Consumer Law.
• Returns/exchanges are not available for change of mind. This includes yarn leftover from your project ~ please choose thoughtfully.
• We do not process returns after 14 days of purchase/receipt, under any circumstances. 
• If your purchase is eligible for return/exchange, please find details & instructions below.

• If you are unhappy with your item/s upon receipt, please contact us to discuss eligibility for return or exchange.
• We cannot accept returned items unless the conditions of the return/refund have been agreed on prior.
• The return item/s must be shipped back to us within 7 days of starting the return process.
• The cost of exchange shipping (both ways) is the buyer's responsibility. 
• Original shipping fees are non-refundable
• Once we receive the return, we will process the refund/exchange within 7-10 business days.
• In the case of a refund: Paid back to the original payment method (i.e PayPal, credit card)

• Include the order number or your name as a reference inside the parcel with the item.
• Ensure the item is in its original packaging, and use protective packaging when needed.
• If you opted to use a different shipping method than the return label provided by us, please send us the tracking information. This helps us keep an eye on it and process your return more quickly.

We want you to love your parcel when you receive it! If something in your order isn't right, please contact us ASAP to have your problem resolved.

• If you find your item/s to be faulty upon receipt, contact us within 48 hours of receipt.  All of our contact details are provided with your order, or find them on this page.
• In the case of damaged item/s you will be asked to provide a photograph of the item(s) in question - to speed up the process, it is recommended that you include photographs in your first email.

Whilst Say! Little Hen cannot be held responsible for item/s lost during transit, please contact us immediately if your parcel has been delayed or not delivered on time. We will do our best to resolve this issue with Australia Post and get your parcel to you!