Refund policy

Say! Little Hen is proud of the fact that our parcels are hand-packed with diligence and care and that only the best quality items are available in store. Each item in your parcel has been personally inspected before packaging to ensure it meets this high-quality standard.

Below you will find our Returns & Exchanges Policy, along with our Cancellation Policy for Workshops/Classes and Digital Items.

If you have any questions please contact us.

 

Cancellation Policy for Group Workshops & Classes

All workshop and class bookings are subject to 50% of the ticket price being non-refundable.

For cancellations made within 7 days of a workshop/class, 100% of the ticket is non-refundable, unless your place can be filled.

We understand that life gets in the way sometimes and you may need to cancel. Please let us know as soon as possible if you can no longer attend, as we often have people on waitlists who would love to come. If we are able to fill your place, you may be eligible for a refund.

Cancellation Policy for Private 1:1 Lessons

• Your booking can be cancelled up to 48 hours prior to your lesson at no cost.
• Cancellations made within 48 hours of the lesson are subject to 50% of the lesson price ~ this will be charged to the card you provided at the time of booking
• If a lesson is booked and cancelled 3 times within a 12 week period, all future lessons will require non-refundable full payment at the time of booking.

Digital Items

Due to the nature of digital and downloadable products, refunds (either partial or full), cancellations or exchanges are not available on any of the digital products in this store, under any circumstances. Please consider carefully before purchasing.

Order Cancellation

If you wish to cancel your order you can do so prior to shipping. Orders cancelled are subject to a 15% Restocking & Admin Fee, which will be deducted from the refund given.

If the order is cancelled due to an issue on Say! Little Hen's behalf (i.e items unavailable, dye lots not matching), you will be given a 100% refund.

Returns & Exchanges Policy

• Returns/exchanges are not available for change of mind. This includes yarn leftover from your project ~ please choose thoughtfully.
• The cost of return shipping (both ways) is the buyer's responsibility
• Original shipping fees are non-refundable
• If you are unhappy with your item/s upon receipt, please contact us to discuss eligibility for an exchange. 
• If eligible for exchange, once the item/s are received back to Say! Little Hen, we will process the refund/exchange within 7-10 business days.
• The exchange item/s must be shipped back to us within 7 days of starting the exchange process.
• The refund will be paid back to the original payment method (i.e PayPal, credit card)

Tips for returning your item/s

We do not process returns after 14 days of purchase/receipt, under any circumstances. 

Whilst Say! Little Hen cannot be held responsible for item/s lost during transit, please contact us immediately if your parcel has been delayed or not delivered on time. We will do our best to resolve this issue with Australia Post and get your parcel to you!

Faulty/Damaged Items
If you find your item/s to be faulty upon receipt, please contact us within 48 hours of receipt via the contact form or direct email (the address is provided on the card with your order). We will respond ASAP to resolve your problem.
In the case of damaged item/s you will be asked to provide a photograph of the item(s) in question - to speed the process up it is recommended that you include photographs in your first email.