FAQs

Below are some of the most frequently asked questions. Have a read below to see if your question can be answered here - if not, please don't hesitate to contact us, we're happy to help!

Q. Where do I download my digital file?

A. After ordering you'll be sent an email with the link to download your file. If you don't receive the email, please check your spam box as it may have gone in there. If you're having trouble downloading the file, try changing device or browser. 

Q. What is the recommended needle size for the Yarn?

A. The recommended needle size is listed in every description on every yarn on the website. In the description, look for the tab titled 'Recommended Needle/Hook' and tap/click for the info to become visible.

Q. What fibre is in (insert yarn) and is it certified organic?

A. The composition (fibre blend) is listed in every description on every yarn on the website. All of the yarns stocked by Say! Little Hen that are listed as organic are certified. In the description, look for the tab titled 'Fibre & Weight' and 'Origin' and tap/click for the info to become visible.

Q. How much yarn will I need for my project?

A. You can easily calculate how much yarn you'll need by simply:
Step 1. Check the pattern for the required meterage for the size you'll be knitting/crocheting - this is more accurate than measuring via grams, particularly when substituting.
Next, check the meterage of the yarn (located on the listing under 'Fibre & Weight'. Use a calculator to work out how many balls/skeins you'll need.

If you ever feel unsure about calculating yarn quantities, please feel free to contact me for assistance. Include the link to or name of the pattern in your message to make it faster for me to help you :-)

Q. I'm located outside Australia; how much will postage cost to my location?

A. To find out how much shipping to your country will cost, simply go to checkout and fill in your shipping details. The postage options will then be displayed. For more on shipping please visit this page.

 

Don't see the answer to your question here? Contact us!